FAQs

1. Click on the account icon in the top right corner of the page. Alternatively you can click 'My Account' on the bottom of the page within the footer menu.
2. If you have never ordered from our new website, click 'create account' and follow the instructions on the page. Please ensure your email address is correct. Please ensure you type your new password exactly as you want it to appear.
3. If you have previously created an account on our new website simply log in to your account with your email address.
4. If you have forgotten your password please click the 'Forgot your Password?' option here and follow the instructions on screen.

Have further questions? Contact us

1. Browse our Collections or Products on our website. Click 'add to cart' if you want to buy the product.
2. Once you have added all items you want to buy to your cart, click the cart icon in the top right corner of the website.
3. Check that you are happy with your order e.g. quantity or product configuaration
4. Click 'Secure checkout' and follow the instructions on screen.

Once you have placed your order you will receive an order confirmation via email.

Should you not receive a confirmation email within 10 minutes of your order, please check your junk mail folder. If you cannot find your confirmation in there please contact us.

• All major Debit and Credit cards apart from American Express & Diners Club.
• Payment via PayPal.
• Stamps and Coins gift cards.

We have a new online store & web presence which means your previous online account with us is no longer available.

Please register a new account with us by clicking 'Register Now' on our 'My Account' page and follow the instructions on the page.

• Please ensure your email address is correct.
• Please ensure you type your new password exactly as you want it to appear.

Yes. Our new website uses your email address to identify you. Please have it to hand if you need to make an enquiry.

Have further questions? Contact us

Have further questions? Contact us via our contact page or via:

• Phone +44 (0)1624 698430 (Mon - Fri: 9am - 4:45pm GMT)
• Email: stamps@iompost.com

We are currently offering free worldwide delivery until 1st October 2025.

We are currently offering free worldwide delivery until 1st October 2025 for standard delivery.

For a premium service such as 'Special Delivery' or 'Tracked & Signed' an additional fee will apply.

Our fulfilment/delivery times haven’t changed.
We endeavour to fulfil orders within one working day.

Delivery to the UK typically takes 3-6 working days

Delivery for European and worldwide orders will take 4 – 6 weeks. This extended time is to allow for customs clearance.

If you are not completely satisfied with any products we will gladly exchange or
refund your money. We will ask you to return the item to us with proof of purchase within 14 days of receipt.

If it is our mistake we will refund your postage costs.

Please contact us if your item arrives damaged. We will gladly exchange or refund your money! All we ask is that you return the item to us with proof of purchase within 14 days of receipt.

We can send goods worldwide. We are currently offering free worldwide delivery until 1st October 2025.

No, nothing has changed to standing orders.

No, but you can telephone or email us to arrange this. Our friendly team will be happy to assist you:

Contact us via our contact page or:

• Phone +44 (0)1624 698430 (Mon - Fri: 9am - 4:45pm GMT)
• Email: stamps@iompost.com